QUEEN & I
Privacy Policy
Last updated: May 16, 2026 · Queen & I Floral Preservation, Reston, VA
1. Introduction
Queen & i Floral Preservation (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (queenandi.com), use our online booking system (book.queenandi.com), or communicate with us.
2. Information We Collect
We collect the following personal information when you book an appointment or contact us:
First and last name
Email address
Cell phone number
Appointment details (type, date, time)
Any additional information you voluntarily provide
3. How We Use Your Information
We use the information we collect to:
Confirm and manage your appointments
Send appointment reminders via email and SMS text message
Communicate with you about your floral preservation order
Follow up after your appointment with order or pickup information
Improve our services
4. SMS Text Messaging
Mobile number privacy: We will never sell, share, rent, or trade your mobile phone number with third parties for their marketing purposes. Your mobile number is used exclusively for communications related to your Queen & i appointment and order.
By providing your cell phone number when booking an appointment, you consent to receive SMS text messages from Queen & i Floral Preservation. These messages may include:
Appointment confirmation messages
Appointment reminder messages (24 hours before and morning of)
Order status and pickup notifications
Follow-up messages related to your service
Message frequency: Message frequency varies based on your appointment bookings, typically 3–4 messages per appointment.
Message and data rates may apply. Contact your wireless provider for details about your plan.
To opt out of SMS messages at any time, reply STOP to any text message you receive from us. To resume messages, reply START. For help, reply HELP or contact us at dan@queenandi.com.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service providers: We use Twilio to deliver SMS messages on our behalf. Twilio receives your phone number solely to transmit messages. Twilio’s privacy policy is available at twilio.com/legal/privacy.
Legal requirements: We may disclose your information if required by law or in response to valid legal process.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your appointment and contact information is stored securely on our private CRM system.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by applicable law. You may request deletion of your information at any time by contacting us.
8. Your Rights
You have the right to:
Opt out of email communications by following the unsubscribe link
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of SMS communications at any time by replying STOP
9. Cookies
Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences. We do not use cookies to collect personally identifiable information without your consent.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Website: www.Queenandi.com
Email: Dan@Queenandi.com
Address: Queen & i Floral Preservation, 11328 Dockside Circle, Reston, VA 20191
This privacy policy was prepared for Queen & i Floral Preservation and is effective as of May 16, 2026.